Coupa
European Expansion

Case Study: Scaling GTM Talent Across EMEA for Coupa Software
Client: Coupa Sector: Executive Search Specialist Region: EMEA

Coupa logo
Client Overview

Coupa Software: Global Leader in Cloud-Based Spend Management

Coupa Software is a global leader in cloud-based spend management. Recognised repeatedly as a Gartner Magic Quadrant Leader and a Deloitte Technology Fast 500 company, Coupa empowers businesses to unify their spend processes with a purpose-built, scalable platform. During Coupa's critical European expansion phase, Andy and his team at his previous role became an embedded extension of their internal team, replacing nine fragmented suppliers with a unified, strategic hiring approach.

The Challenge

As Coupa expanded its presence across Europe, the company faced a critical challenge: sourcing top-tier sales and GTM talent to fuel its regional growth.

At the time, Coupa was working with nine different recruitment firms - a fragmented approach that led to inconsistent candidate quality, duplicated efforts, and misaligned messaging in the market. Many agencies focused only on quick wins, lacking the persistence and precision needed for senior, strategic hires.

What They Needed

Unified Approach

Single trusted partner to replace fragmented supplier model

Quality & Consistency

Persistent, precise hiring for senior strategic roles

Top-Tier GTM Talent

Elite sales and go-to-market professionals for European expansion

Market Alignment

Consistent brand messaging and market positioning

Embedded Partnership Model

Andy Strong and his team became an extension of Coupa's internal team, working directly from their Dublin EMEA HQ. This embedded approach eliminated the fragmented supplier model and created a unified, consistent hiring experience tailored for hyper-growth B2B SaaS.

Our Solution

Embedded Partnership Excellence

Andy Strong and his team stepped in to bring structure, quality, and consistency to Coupa's hiring efforts.

Rather than operating as a traditional external recruiter, Andy and his team embedded themselves directly within the Coupa team, aligning directly with senior leadership, understanding the company's DNA, and driving a bespoke executive search strategy tailored for hyper-growth B2B SaaS.

Deep Leadership Alignment

Deep alignment with regional and global CROs, CHROs, and functional leads to ensure strategic hiring vision alignment.

Direct collaboration with senior leadership
Strategic hiring vision alignment
Real-time decision making access
Weekly alignment sessions

On-Site Collaboration

On-site presence at Coupa's EMEA HQ (Dublin) to nurture collaboration and ensure seamless integration.

Dublin EMEA HQ presence
Daily team collaboration
Cultural DNA understanding
Immediate feedback loops

High-EQ Screening

High-EQ screening focused on cultural fit, long-term value, and DEI alignment for sustainable growth.

Cultural fit assessment
DEI alignment focus
Long-term value orientation
High-EQ candidate evaluation

Relentless Delivery

Relentless delivery at the pace of scale, without compromising quality - meeting the demands of hyper-growth.

Scale-pace delivery
Quality without compromise
Hyper-growth readiness
Consistent execution

Single Partner

Replaced nine fragmented suppliers

By consolidating from nine different recruitment agencies to a single embedded partner, Coupa achieved consistent quality, unified messaging, and accelerated hiring velocity across their European expansion.

Impact & Results

Single Most Effective External Talent Source

Andy and his team became the single most effective external talent source in Coupa's global history, delivering over 110+ hires to date across EMEA and North America.

95%
Success Rate
All Assigned Roles
100%
Retention
Manager-Level Hires
Sales & Professional Services
5+
Years
100% Retention
Manager-level hires still active
0%
Churn Rate
No Bad Hires
Never needed refunds

Global Top Performers

Delivered Coupa's top global sales performers across multiple years based in UK, US, Netherlands, and Germany, consistently exceeding quota and driving regional market dominance.

Leadership Pipeline

Placed leaders that ran EMEA, US and eventually worldwide operations, creating a sustainable leadership pipeline for continued growth and expansion.

Global GTM Team Building

Built Teams From Scratch

Germany, Netherlands, Belgium
Switzerland, Sweden, Denmark
Australia, Singapore, UAE
South Africa

Substantially Expanded

France - existing team growth
United Kingdom - substantial expansion
United States - team scaling

The Outcome

Coupa dramatically improved both the quality and retention of its GTM hires by working directly with Andy Strong. The partnership led to:

High-Performing Teams

High-performing GTM teams that consistently hit and exceed quota, with embedded sales leaders driving regional market dominance.

Reduced Costs

Reduced cost-per-hire and eliminated inefficiencies by moving from 9 fragmented suppliers to one proven partner, resulting in lower turnover and higher lifetime value per hire.

Scalable Infrastructure

Delivered top-tier talent with cultural and DEI alignment, while building a scalable, repeatable hiring infrastructure for future growth.

This unified, embedded model gave Coupa a competitive edge in talent, driving growth, retention, and operational efficiency at every level of the business.

"Over the past 4 years, Andy and his team at Oakstone in Europe have sourced many key hires for us in EMEA, across all departments: Key Managers, Sales Execs, Presales and Professional Services team members. Their focus on delivery, cultural fit, background checks, transparency and overall professionalism fits well with our own company ethos. This has reflected in the high retention of people we've hired through Andy and his team."
Rob Bernshteyn
CEO, Coupa Software